Abstract:

Purpose: The study examines how welcoming the staff of public hospitals in Nigeria will find the introduction and implementation of new ways of working to satisfy the yearnings of hospital patients for flexibility in receiving health care services in these public hospitals in Nigeria.

Methodology: The study was done in a General Hospital in Nigeria. Staff preference for a way of working was assessed by self-administered and pretested questionnaire. Descriptive statistics to elucidate on the demography of the respondents were done; mean score and standard deviation values were used to examine the variables. Spearman’s rho correlation was used to identify the association in the responses.

Findings: The mean score of the traditional ways of working (TWW) and the new ways of working (NWW) were 2.66 ± 1.27 and 3.88± 1.73 respectively and with a negative relationship (r= −0.926, p < 0.001).

Research Limitations: More General Hospitals should be involved in new studies for more generalizability.

Practical implications: The benefits of NWW have to be more preached to health workers, since probably because of the fear of the unknown they still prefer their traditional way of working.

Social implications: ‘New Ways of Working’ will allow patients to access care anywhere, while staff will have the opportunity of combining work and home life better.

Value of the Paper: The introduction and successful implementation of ‘New Ways of Working’ will be able to meet the satisfaction of both staff and their patients in terms of flexibility to the work and clinic appointments of both respectively.

Keywords: New Ways of Working, Traditional Ways of Working, Public Hospitals, Staff, Patients, Satisfaction.

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