Abstract:

Burnout among child welfare social workers was a critical issue, manifesting as emotional exhaustion, depersonalization, and reduced personal accomplishment, significantly impairing their ability to provide effective support to vulnerable populations. While burnout is a well-explored phenomenon globally, limited attention has been given to its specific manifestations in the Malaysian context. In Penang, the Department of Social Welfare faced the dual challenge of high caseloads and limited resources, which exacerbated the risk of burnout among its social workers. This study aimed to explore the self-care practices and coping strategies employed by child welfare social workers in Penang to mitigate burnout. By identifying effective methods to maintain mental health and professional resilience, this research sought to inform policy and practice, fostering a supportive environment that enhanced the well-being and efficacy of social workers. Through comprehensive analysis and first-hand insights, this study contributed to the growing body of knowledge essential for sustaining a motivated and healthy workforce in the child welfare sector.

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