Evaluation of Patients’ Satisfaction on National Health Insurance Scheme among Private Hospitals in Ado-Ekiti, South West, Nigeria
Abstract:
Patient satisfaction is a useful measure in
assessing the quality of health care service received by patients. Patient
satisfaction may influence healthcare utilization and can be a predictor of
subsequent health-related behaviour regarding patients’ willingness to
recommend their healthcare provider(s). This study therefore evaluated patient
satisfaction with the National Health Insurance Scheme (NHIS) among accredited
private hospitals in Ado-Ekiti, Ekiti state, South West Nigeria, as many
earlier studies focused primarily on clients attending government-owned
hospitals. A descriptive cross-sectional study among enrollees of NHIS-accredited
private hospitals in Ado-Ekiti between July and September 2023 with the use of a
semi-structured questionnaire. A multi-stage sampling technique was used to select
respondents for the study. Data was analyzed using SPSS version 25. Both
descriptive and inferential statistics were carried out and the level of
significance was taken at P<0.05. A total of 316 were included in the study.
The majority were married (85.2%), in secondary education (48.1%), and registered
on government-organized care (67.1%), female respondents (52.2%) were more than
male respondents (47.8%). About 89.9% of respondents were willing to re-use the
facility and recommend the health-care scheme to a friend. About 70.6% of respondents
scored high (>60%) on patient satisfaction with mean satisfaction score±(SD)
of 71.3±16.4. Identified predictors of patient satisfaction include female sex,
having tertiary education, and belonging to government-organized care as a type
of health insurance. The study concluded that the majority of the registered
patients were satisfied with the services at NHIS-accredited private hospitals
and were willing to recommend the health facility.
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