Interpersonal Communication Training of Anti-Retroviral Therapy Providers Promotes Patients’ Satisfaction: A Case Study of Public Hospitals in Gombe State, Nigeria
Abstract:
Interpersonal Communication (IPC)between
healthcare practitioners and patients enhances client satisfaction, adherence, and
health outcomes. In developed countries,
effective IPC improves health, but little is known about Nigeria. Using a quasi-experimental
approach, this study investigated the influence of interpersonal communication training
for ART practitioners on patient satisfaction in Gombe state public ART hospitals.
The study looked
at clients’ satisfaction
before and after IPC training for ART providers. Six public ART hospitals were chosen
at random; three were assigned to intervention and control groups, respectively,
and 250 HIV patients receiving treatment at these facilities were chosen at random;
125 from each of the three intervention and control facilities. At both the intervention
and control locations, levels of satisfaction were evaluated both before and six
weeks after IPC training. The data were obtained using a Patient Satisfaction Questionnaire
(PSQ), and the reliability of the questionnaire was determined using the Cronbach
Alpha test (0.76). For data analysis, SPSS 22 was used. Findings revealed that, 42.4%
of the clients had been living with HIV for 1-5 years and the mean
client satisfaction score with their providers' IPC training was 87.5 in the intervention
group and 76.45 in the control group (P = 0.05) while, the mean difference before
and after training in the intervention and control groups were 0.46 and 11.05, respectively
and a p-value 0.000 was obtained. Therefore, there was a
positive association between higher client satisfaction with ART services and training
of ART providers on IPC. It is recommended that ART facilities should receive IPC
training on a regular basis.
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