Abstract:

The healthcare delivery system has been criticized for its “culture of blame” in which culpability for failure has been attributed to the human elements of the system: The Study was designed to identify and ascertain reasons for low-revenue generation in Federal staff hospital (FSH) laboratory; annex 111, Abuja and to proffer solutions, as well as deliver health care that minimizes risks and harm to service users, including avoiding preventable injuries and reducing medical errors. According to World Health Organization (WHO), a well-functioning healthcare system requires a financing mechanism, well trained and adequately paid workforce, reliable Information on which to base decisions and policies, and well-maintained health facilities to deliver quality services and technologies. Out of a total number of two hundred (200) respondents interviewed using questionnaires, hundred and sixty (160) were received using the random sampling method. 41% of the respondents believed that there are no barriers to accessing the facility, 48.0% indicated a Lack of Knowledge, and 11.0% said proximity. The year 2017/2018 to 2019 report showed a tremendous improvement. Revenue generated and the number of patients for the year 2018 was to the tune of twenty-nine million, nine hundred and seventy-six thousand, six hundred and sixty naira only (₦29,976,660.00) and twelve thousand, seven hundred and twenty-six patients (12,726) respectively. In comparing the year 2017/2018, respectively, this Study concluded that for overall improvement of the quality and performance in the healthcare environment, there is a need for the development of new inter-organizational patterns of care delivery and complex multitier governance structures.

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