Motivation and Job Satisfaction among Hospital Nurses Working in Port-Harcourt, Rivers State
Abstract:
Background:
Employee motivation and job satisfaction has been one of the single most important
factor that determine work output in any organization. This also applies to the
nurses who make up the majority (58.05%) of the health care services providers in
the health sector in Nigeria (Omoluabi, 2014). This suggests that a lot of healthcare
outcome is dependent on their work output in the health sector. It impacts on patient
safety, staff morale, productivity, and performance, quality of care, and commitment
to the organisation and profession. The prevalence of dissatisfaction among nurses
has been given considerable importance in recent years as it affects patient satisfaction.
Lack of satisfaction with work which could be as a result of several factors could
have several consequences which are negative on the health sector at large. Which
has led to emigration to other countries for greener pastures, leaving the nursing
profession to go to other professions entirely or working at suboptimal levels thereby
providing substandard healthcare.
Objective: The objectives of the study are: to find
out how motivated nurses are in hospital environment, to find out the contributing
factors to the motivation and job satisfaction, and to determine what factors influence
their motivation the most. This will be examined using questionnaires developed
and pre-tested, to be served to nurses in hospitals in the Port Harcourt metropolis.
Method: A cross-sectional
study was conducted among nurses working in Port Harcourt, Rivers Hospitals. The
study population consist of all the nurses that attend the mandatory continuous
professional development program (MCPDP) for nurses in Port-Harcourt in March 2016.
Non-probability sampling by consecutive recruitment of volunteers until all the
nurses that are present at the centre are recruited. A questionnaire that was pre-tested
before the study was used to obtain information on socio-demographic data and motivation
variables. The data was analysed using Statistical Package for the Social Sciences
(SPSS version 16.0) software. Frequencies and percentages were used to describe
categorical variables. Similarly, continuous variables were described using the
measures of central tendency (mean, median) and measures of dispersion (range, standard
deviation) as appropriate. Statistical significance of differences between means
was determined using analysis of variance (ANOVA). Significant association of job
satisfaction and performance with socio‑demographic, employment characteristics and leadership
styles were tested using Pearson’s Coefficient of Correlation for quantitative variables.
Regression analysis made done using cumulative odds ordinal logistic regression
with proportional odds. Statistical significance was considered at P < 0.05.
Results: the
study found the level of satisfaction to be just 32.1%. This is possibly because
of the high cost of living in the study location and it has been shown in earlier
studies that remuneration and cost of living is most associated with motivation
and job satisfaction (Cortse, 2012; Hennessy and Minnaar, 2009). It also showed
that the chances of a nurse who had diploma/RN/RM to be more satisfied and motivated
to work is significant, this could mean there is more enthusiasm to work among the
newly employed nurse who have not had additional education, and could mean additional
education makes the nurses feel less than their actual worth. This is in concert
with studies made by Timilsina et al, 2015. Conclusion: The level of motivation and job satisfaction among the nurses
interviewed by the questionnaire is low as compared to other studies. The government
and relevant authorities should look into ensuring that all the factors associated
with job motivation and satisfaction among the nurses should be looked into and
optimized so as to prevent nurses leaving their profession or worst travelling out
of the country in search of better opportunities.
Keywords: Job satisfaction,
and Motivation
References:
[1]. Adams and S. Bond, ‘Hospital
Nurses’ Job Satisfaction, Individual and Organizational Characteristics’. Journal
of Advance Nursing (2000), Vol.
32 No. 3, pp. 536-543.
[2]. A. Dimitrova and T. Veselinova, ‘Problems
with the Professional Performance of the Nurse Midwives in the Hospitals’. Akush
Ginekol (Sofiia), (2015), Vol. 54,
No. 2, pp. 39-44. Bulgarian. No abstract available. PMID: 26817254
[3]. A.S. Al-Aameri ‘Job Satisfaction and Organizational
Commitment for Nurses’, Saudi Medical Journal, (2000), Vol. 21, pp. 231- 235.
[4]. B.K.K. Timilsina, L.D. Xiao and I. Belan,
‘Job Satisfaction of Overseas-Qualified Nurses Working in Australian Hospitals’.
Int Nurs Rev., (2015), Vol.
62, No. 1, pp. :64-74. doi: 10.1111/inr.12146. Epub 2014 Nov 24.
[5]. B.R. Norrish and T.G. Rundall, ‘Hospital
Restructuring and the Work of Registered Nurses’. Milbank Q, (2001), Vol. 79, No. 1, pp 55-79; 2 p
preceding VI.
[6]. C. Talucci, M.L. Rega, A. Sili, E. Vellone,
D. Tartaglini, C. Galletti and R. Alvaro, ‘Structural Empowerment and Job Satisfaction
Among Nurses Coordinators: A Pilot Study’. Prof Inferm. (2015), Vol. 68, No. 3, pp. 143-50. doi:
10.7429/pi.2015.683143. Italian. PMID: 26749545.
[7]. C. E. Fletcher, ‘Hospital RN’s job Satisfactions
and Dissatisfactions’. Journal of Nursing Administration, (2001, June), 31(6), 324-31.
[8]. C. F. Esiekpe ‘Job Satisfaction and Level
of Nurses Commitment to work: A Case study of Ahmadu Bello University Teaching Hospital’,
Zaria: Kaduna, (2003).
[9]. C.G. Cortse ‘Predictors of Critical Care
Nurses’ Intention to Leave the Unit, The Hospital, and the Nursing Profession’.
Open Journal of Nursing, (2012), Vol. 2, 311-326. http://dx.doi.org./10.4236/ojn.2012.223046
[10]. C.O. Omolase, M.A. Seidu, B.O. Omolase
and D.E. Agborubere, ‘Job Satisfaction Amongst Nigerian Ophthalmologists: An Exploratory
Study’. Libyan Journal Medical, (2010),
Vol. 5.
[11]. E. Halcomb and C.Ashley, ‘Australian
Primary Health Care Nurses most and Least Satisfying Aspects of Work’, J Clin Nurs. (2016). doi: 10.1111/jocn.13479.
[Epub ahead of print] PMID: 27461981
[12]. E. Ojeme, ‘Human Resource Element in
an Establishment’. Daily Sun Newspaper. Wednesday December 16, (2009).
[13]. E. Omoluabi, ‘Promoting Better Management
of Migration in Nigeria; Needs Assessment of the Nigerian Health Sector’. Federal
Ministry of Health, Abuja, Nigeria. Organization, (2014)
[14]. E.A. Ugwa, ‘A Cross-Sectional Study of
Job Satisfaction and Leadership Styles Among the Nurses in Aminu Kano Teaching Hospital’.
Niger Journal Basic Clinic Science, (2014),
Vol. 11, No. 12, pp. 114-20.
[15]. E.S. Hennessy and A. Minnaar, ‘Job Satisfaction
of Nursing in a Public Hospital with a High Number of HIV and AIDS patients’. A
paper presented at International Council of Nursing 24th Quadrennial Congress, (2009).
[16]. F. Herzberg, ‘The Motivation to Work
(2nd ed.) New York: John Whiley and Sons, (1959).
[17]. H. Lu, A.E. While, and K.I. Barriball,
‘A Model of Job Satisfaction of Nurse: A Reflection of Nurses Working Lives in Mainland
China’, Journal of Advance Nurse, (2007),
Vol. 58, pp. 468-79.
[18]. H.Prytherch, M. Kagoné, G.A. Aninanya,
J.E. Williams, D.C. Kakoko, and M.T. Leshabari, ‘Motivation and incentives of rural
maternal and neonatal health care providers: a comparison of qualitative findings
from Burkina Faso, Ghana and Tanzania’. BMC Health Services Research. (2013), Vol.13 No.1. doi:10.1186/1472-6963-13-149.
[19]. H.K. Spence Laschinger and R. Fida, ‘Linking
Nurses' Perceptions of Patient Care Quality to Job Satisfaction: The Role of Authentic
Leadership and Empowering Professional Practice Environments’. J Nurs Adm., (2015), Vol. 45, No. 5, pp. 276-83. doi:
10.1097/NNA.0000000000000198. PMID: 25906136
[20]. H.M. Tzeng, ‘Satisfying Nurses On Job
Factors They Care About: A Taiwanese Perspective’. Journal of Nursing Administration, (2002b), Vol. 32, No. 6, pp. 306-309.
[21]. H.M. Tzeng, ‘The Influence of Nurses’
Working Motivation and Job Satisfaction On Intention to Quit: An Empirical Investigation
in Taiwan’. International Journal of Nursing Studies, (2002a), Vol. 39, pp. 287-878.
[22]. H.Y. Chang Y.I Shyu, M.K. Wong, D. Friesner,
T.L. Chu, and C.I. Teng, ‘Which Aspects of Professional Commitment Can Effectively
Retain Nurses in the Nursing Profession’? J Nurs Scholarsh, (2015), Vol. 47, No. 5, pp. 468-76.
doi: 10.1111/jnu.12152. Epub 2015 Jul 28. Review. PMID: 26219346
[23]. J. Hickson, ‘New Nurses' Perceptions
of Hostility and Job Satisfaction: Magnet® Versus Non-Magnet’, J Nurs Adm., (2015), Vol. 45, No. 10, pp. 36-44. doi:
10.1097/NNA.0000000000000251. PMID: 26426135
[24]. J. D. Salamone and M. Correa, ‘The Mysterious Motivational
Functions of Mesolimbic Dopamine’.
(2012), Neuron, Vol. 76 (3), 470 – 485. DOI: 10.1016/j.neuron.2012.10.021
[25]. J.L. Kettle, ‘Factors Affecting Job Satisfaction
in the Registered Nurse’. Retrieved http://www.juns.nursing.arizona.edu/articles/Fall%202002/Kettle.html
Accessed 08 April, 2016. (2001)
[26]. K.Yolanda, ‘Perspectives on autonomy’.
The Journal of Nursing Administration, (2009) 39(9), pp 357-359. doi: 10.1097/NNA.0b013e3181b3b6bd
[27]. L. Lashonda-Bare, ‘Factors that Most
Influence Job Satisfaction Among Cardiac Nurses in an Acute Care Setting. http://www.nursingsocietyorg/youbelonghere/YBH.VI-VI-5bhtml. Retrieved April 08, 2016 (2004)
[28]. L.D. Urden, What Makes Nurses Stay? Nursing
Management; (1999),30:27-30.
[29]. L.H. Aiken S.P. Clarke, D.M. Sloan, J.A.
Sochalski, R. Busse and H. Clarke, ‘Nurses’ Report On Hospital Care in Five Countries’
Health Affairs (2001), Vol. 20, No. 3, pp. 43-53.
[30]. L.U. Akah C.C. Chukwurah and C.C. Ihejiamaizu,
‘Assessment of Indices of Job Satisfaction Among Nursing Staff in Calabar Metropolis
of Cross River State’. Canadian Social Science, (2011), Vol. 7, No. 1, pp. 124-129.
[31]. M. A. Baruwa ‘Hospital Nurses: Job Satisfaction,
Individual and Organizational Characteristics’. Journal of Advance Nursing, (2001), Vol. 32, No. 3, pp. 536-543.
[32]. M. Best and N. Thurston, ‘Measuring Nurse
Job Satisfaction’, Journal of Nursing
Administration, (2004), Vol. 34,
No. 6, pp. 283-290.
[33]. M. Galletta I. Portoghese, S. Pili, M.F.
Piazza and M. Campagna, ‘The effect of Work Motivation on a Sample of Nurses in
an Italian Healthcare Setting’. Work, (2015),
Vol. 54, No. 2, pp 451-60. doi: 10.3233/WOR-162327. PMID: 27286081
[34]. M. Price, ‘Job Satisfaction of Registered
Nurses Working in an Acute Hospital’. British Journal of Nursing, (2002), Vol. 11, No. 4, pp. 275- 280.
[35]. M.A. Masroor and J. Fakir, ‘Level of
Job Satisfaction and Intent to Leave Among Malaysian Nurses’, Semiannual Publication, (2010), Vol. 3, No. 1, p. 123.
[36]. N. G. Castle ‘An instrument to measure
Job Satisfaction of Nursing Home Administrators. BMC, (2006).
[37]. N. Mozaffari, H. Peyrovi and N.D. Nayeri,
‘The Social Well-Being of Nurses Shows A Thirst For A Holistic Support: A Qualitative
Study’. Int J Qual Stud Health Well-Being,
(2015), 10:27749. doi: 10.3402/qhw.v10.27749. eCollection. PMID:
26381217
[38]. Online Available at: http://journals.lww.com/jonajournal/Abstract/2009/09000/Perspectives_on_Autonomy.1.aspx Accessed10th Aug. 2016
[39]. P. Kumar, A. Mehra, D. Inder and N. Sharma.
‘Organizational Commitment and Intrinsic Motivation of Regular and Contractual Primary
Health Care Providers’. J. Family Med Prim Care. (2016), Vol. 5, No. 1, pp. 94-100.
doi: 10.4103/2249-4863.184631. PMID: 27453851
[40]. Lambrou, N. Kontodimopoulos and D. Niakas. ‘Motivation and job satisfaction among medical
and nursing staff in a Cyprus public general hospital’. Human Resource for Health (2010), vol.16.
No. 8 pp.26
[41]. P.W. Harris and M.E. Burman, ‘Nurses
Returning to School: Motivators, Inhibitors and Job Satisfaction’. J Prof Nurs. (2016), Vol. 32, No. 2, pp. 85-93.
doi: 10.1016/j.profnurs.2015.10.008. Epub 2015 Oct 19. PMID: 27000192
[42]. R.P. Lephalala, V.J Ehlers, and M.J.
Oosthuizen, ‘Factors Influencing Nurses’ Job Satisfaction in Selected Private Hospitals
in England’. Curationis, (2008),
Vol. 31, No. 3, pp. 60-69.
[43]. S.J. Ayamolowo O. Irinoye and M.A. Oladoyin,
‘Job Satisfaction and Work Environment of Primary Health Care Nurses In Ekiti State,
Nigeria: An Exploratory Study’, International Journal of Caring Science, (2013), Vol. 6, pp. 531-42.
[44]. S.L. McShane and V.A. Glinow, ‘Organizational
Behavior: Emerging Knowledge and Practice for the Real World’. Mcgraw-Hill/Irwin:
New York Medical Research Methodology, No. 647. (2010), http://www.biomedicental.com/1471-2288/6/47.
[45]. S.M. Ahmed L.A Elsayed and S. Nahed,
‘Effect of Motivation Versus De-Motivation on Job Satisfaction among the Nurses
Working in Hera General Hospital at Makkah Al-Mukramh’. Life Science Journal (2013), Vol. 10, pp. 450-7.
[46]. S.P. Edoho E.O. Bamidele, O.I. Neji,
and A.E. Frank, ‘Job Satisfaction among Nurses in Public Hospitals in Calabar, Cross
River State, Nigeria’. American Journal of Nursing Science, (2015), Vol. 4, No. 4, pp. 231-237. doi: 10.11648/j.ajns.20150404.22.
[47]. T. Murrells, S. Robinson and P. Griffiths,
‘Job Satisfaction Trends During Nurses’ Early Career’, BMC Nursing, (2008), Vol. 7, No.7.
[48]. V. Kemppainen K. Tossavainen and H. Turunen,
‘Nurses' Roles in Health Promotion Practice: An Integrative Review’. Health Promot.
Int. (2012), doi: 10.1093/heapro/das034
[49]. WHO, ‘A Global Survey Monitoring Progress
in Nursing and Midwifery’. Geneva, World Health, (2010a).
[50]. WHO, ‘Strategic Directions for Strengthening Nursing and Midwifery Services 2011-2015. Geneva’, World Health Organization, (2010b).
[51]. WHO, http://www.who.int/trade/glossary/story048/en/. (2016).