Abstract:

This paper investigates the relationship between change management strategies and staff motivation level, focusing on how various approaches impact staff more, job satisfaction, and overall output. Change management strategies closely relate to staff motivation. In other words, highly motivated employees in terms of job satisfaction and more are less likely to resist change. The current study adopted a qualitative research method including a single case study comparing change management strategies in three commercial banks in Jamaica. Data was collected using semi-structured interviews and observations sent to senior managers and line employees at the selected commercial banks. NVivo software was used to code and identify common themes and patterns. The findings indicated that the banks shared similarities and differences regarding the strategies adopted and their influence on staff motivation. For instance, innovation, mentoring and training programs were common in all the banks. However, it is important to note that the banks adopt different implementation methods. Overall, the findings indicate a positive correlation between change management strategies and staff motivation. It also recommended future studies employing quantitative research designs to provide statistical evidence on these correlations.

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