The Contribution of Non-Technical Factors in the Development of Performance Measurement Frameworks
Abstract:
A performance measurement framework forms the basis for which the organizational, departmental, team and individual performance measures are developed. It is therefore imperative that a sound performance measurement framework is developed. While there are numerous studies that have concentrated on the centrality of performance measures as a performance management tool, there is less attention on the development of a performance management framework in intergovernmental organizations, which forms the basis for the formulation of performance measures. This study, thus sought to fill the void that many scholars appear to have left. Specifically, the study worked backwards with an objective of identifying the critical non-technical factors that are antecedents of a sound performance management framework. The study was conducted in IGAD which is a project-oriented institution that employs performance measures as an important performance management tool. The study followed a non-experimental research design methodology and copies of questionnaires were distributed to 108 respondents online. A response rate of 93.5% was realized. From the study, it emerged that, leadership, facilitative culture, supportive environment, top management commitment, and staff involvement are the main factors that organizations need to put in place if they are to successfully develop a sound performance measures frameworkReferences:
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