Abstract:

ISO 9001 Quality Management System is one of the leading management standards that companies worldwide seek to be certified to, with over a million companies certified and increasing yearly, being ISO 9001 certified is a requirement for potential clients to do business with a company. The purpose of this research is to investigate the economic benefits of ISO 9001 certified companies in Guyana. Eighteen (18) companies were identified and participant’s responses were analyzed into quantitative and qualitative data and discussed. The findings suggested that companies experience increased economic benefits among other internal benefits that enhanced the company’s overall performance.

Keywords: International Organization for Standards (ISO), Standard, Quality Management System (QMS).

References:

[1].  Centre for Local Business Development, Retrieved from https://clbdportal.com/#/home. Retrieved 25 June 2018

[2].  Does ISO 9001 pay? - Analysis of 42 studies, https://www.iso.org/news/2012/10/Ref1665.html. Retrieved 25 June, 2018

[3].  ISO 9001 benefits differ per country and company, https://discovery.rsm.nl/articles/detail/157-iso-9001-benefits-differ-per-country-and-company/. Retrieved 25 June, 2018.

[4].  ISO 9001: 2015 for Small Enterprises,

https://www.iso.org/files/live/sites/isoorg/files/archive/pdf/en/iso_9001_2015_for_small_enterprises-preview.pdf. Retrieved 25 June, 2018.

[5].  ISO 9001 overview; https://www.quality-assurance-solutions.com/ISO-9001-Overview.html

[6].  ISO 9001:2015 Standard

[7].  Joseph Moses Juran, https://www.quality-assurance-solutions.com/Joseph-Moses-Juran.html. Retrieved 24 June, 2018.

[8].  Margin of error calculator, https://www.surveymonkey.com/mp/margin-of-error-calculator/?ut_source1=mp&ut_source2=sample_size_calculator. Retrieved 24 June, 2018.

[9].  Reaping the Benefits of ISO 9001,

https://www.iso.org/files/live/sites/isoorg/files/archive/pdf/en/reaping_the_benefits_of_iso_9001.pdf. Retrieved 25 June, 2018

[10]. The ISO Survey of Management System Standard Certifications 2016, https://isotc.iso.org/livelink/livelink/fetch/-8853493/8853511/8853520/18808772/00._Executive_summary_2016_Survey.pdf?nodeid=19208898&vernum=-2. Retrieved 26 June, 2018

[11]. The Small Business Owner’s Simplified Guide to ISO 9001 and Business Improvement, https://www.bsigroup.com/LocalFiles/en-GB/small-business/UK-SB-BSI-ISO-9001-Whitepaper-UK-EN.pdf. Retrieved 25 June, 2018.

[12]. United Nations Report Explores the Impact of ISO 9001, https://pecb.com/article/united-nations-report-explores-the-impact-of-iso-9001. Retrieved 25 June 2018.