Abstract:

The number of connections, interaction and transmission of information that we carry out using the digital technology is growing exponentially, blurring physical barriers and reducing the cost of accessing information. Interconnectivity, Mobile technology, the internet of things, Big Data, Artificial Intelligence and automation are the main exponential technologies to which Banks have to adapt now. The adoption process of digitalization hasn’t been fully successful in sub Saharan Africa and the implementation process too is still lacking in many ways ie from employee’s ability to use the right hardware and software to fully work digitally. Thus, the question of how has the digitalization of the Bank internal process and people impacted the bank’s operations and productivity? This study made use of both qualitative and quantitative methods. All scales were tested for reliability using Pearson Correlation. The relationship between digitalization and employees of banks investigated using Pearson correlation coefficient. There was a positive correlation between the two variables [r= .275, n=46, p=.1], with increasing levels of digitalization associated with higher levels of employees’ performance. Digital inside of banks brings about satisfied employees who create satisfied customers as they work within a shorter time effectively and efficiently. Thus, it can be concluded that digital inside plays a significant impact in the financial sector of Sub Saharan Africa even though most employees initially turn to be resistant to digital transformation in their way of work if it is not properly implemented as they see it as a possible cause of unemployment.

Keyword: Digitalization, Internal processes, Productivity, Digital inside.

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