Users’ Perception about Library Service Quality at Texila American University, Guyana, South America: A LibQUAL+TM Study

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DOI: 10.21522./TIJBMS.2016.03.02.Art002

Authors : S. Shyam Sunder Rao

Abstract:

This article is designed to measure the library service quality on library usage and user satisfaction. The LibQUAL+TM was used in this study, which is a valid tool and implemented across the world to measure the users’ satisfaction in academic, special and public libraries. The data was collected from the students through online questionnaire was uploaded to Learning Management System (LMS) portal of Texila American University in the month of January and November, 2018. The data was analyzed through SPSS. The findings indicate that library service quality has a significant positive effect on library usage and direct significant effect on user satisfaction services.

Keywords: LibQUAL+TM, library service quality, library usage, user’s perception and user’s satisfaction.

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