Abstract:

This research manuscript provides a comprehensive exploration of technology and e-government adoption in Guyana, with a primary focus on identifying the key determining factors for achieving strategic gains in digital governance. Through a mixed-methods approach combining qualitative and quantitative analyses, the study assesses the current state of technology infrastructure and e-government initiatives in Guyana, while also highlighting challenges and opportunities for improvement. Empirical investigations, including exploratory studies and surveys, were conducted to understand citizen and employee acceptance of e-government services, as well as factors influencing adoption. The research reveals insights into the usability and adoption of e-government systems in Guyana, utilizing the Technology Acceptance Model as a predictive framework. Results indicate a willingness among citizens and employees to embrace e-government services, with perceived usefulness and ease of use being significant determinants. However, issues related to trust and cultural factors require attention to enhance adoption rates. The study proposes solutions and offers a conceptual framework emphasizing the importance of e-government adoption as a strategic enabler for Guyana's ICT vision 2031. Overall, this research contributes valuable insights and recommendations for policymakers and stakeholders to enhance technology utilization and promote effective e-government services in Guyana.

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