Abstract:

This literature review analyzes the drivers and barriers to technology adoption by African small and medium enterprises. To achieve this, previous literature on the subject was examined. The paper critically evaluates prior research on the topic and identifies gaps in the existing literature. The integrative approach was used in this literature review. The adoption factors and barriers to technology by African small and medium enterprises were synthesized by analyzing the different documents. Finally, new research directions were proposed.

Keywords: Technology, Adoption, Barriers, SMEs.

References:

[1] C. Avgerou, “Information systems in developing countries: A critical research review,” Journal of Information Technology, vol. 23, no. 3. pp. 133–146, Sep. 2008. doi: 10.1057/palgrave.jit.2000136.

[2] R. Kalumendo, “The Benefits of Technological Developments on Businesses: A Survey Conducted among SMEs in Beni, Democratic Republic of Congo,” Texila International Journal of Academic Research, 2022, doi: 10.21522/TIJAR.2014.SE.22.01.Art012.

[3] R. Kalumendo, “Predictive Factors of IT Systems Adoption by SME Employees in Developing Countries: Evidence from SME Employees in North Kivu, DRC,” Texila International Journal of Academic Research, 2022, doi: 10.21522/TIJAR.2014.09.04.Art003.

[4] R. Kalumendo, “Barriers to SME Computerization in Developing Countries: Evidence from SMEs in North Kivu, Democratic Republic of Congo,” Texila International Journal of Management, vol. 8, no. 2, pp. 163–169, Aug. 2022, doi: 10.21522/tijmg.2015.08.02.art013.

[5] M. A. Kurniawati, “Analysis of the impact of information communication technology on economic growth: empirical evidence from Asian countries,” Journal of Asian Business and Economic Studies, vol. 29, no. 1, pp. 2–18, Feb. 2022, doi: 10.1108/jabes-07-2020-0082.

[6] H. K. Çalışkan, “Technological Change and Economic Growth,” Procedia Soc Behav Sci, vol. 195, pp. 649–654, Jul. 2015, doi: 10.1016/j.sbspro.2015.06.174.

[7] R. P. Estébanez, E. U. Grande, and M. C. Espada, “Adoption of Information Technology by Micro-enterprises. Evidence from the Democratic Republic of Congo (DRC),” European Journal of Sustainable Development, vol. 11, no. 3, p. 167, Oct. 2022, doi: 10.14207/ejsd.2022.v11n3p167.

[8] Matiyabu, and P. Ndayizigamiye, “Enhancing agricultural practices Through mobile technology Interventions: a case of the democratic Republic of Congo “, 2019 IEEE Global Humanitarian Technology Conference (GHTC).

[9] R. J. Torraco, “Writing Integrative Literature Reviews: Using the Past and Present to Explore the Future,” Human Resource Development Review, vol. 15, no. 4. Sage Publications Ltd, pp. 404–428, Dec. 01, 2016. doi: 10.1177/1534484316671606.

[10] W. Lubbe, W. ten Ham-Baloyi, and K. Smit, “The integrative literature review as a research method: A demonstration review of research on neurodevelopmental supportive care in preterm infants,” Journal of Neonatal Nursing, vol. 26, no. 6, pp. 308–315, Dec. 2020, doi: 10.1016/J.JNN.2020.04.006.

[11] G. Misganu, Z. Ayenew, and K. Lemi, “An Integrative Literature Review: Tracing Employee Moonlighting as a Thriving Phenomenon,” Online, 2022. [Online]. Available: http://journals.ju.edu.et.

[12] R. Whittemore APRN, K. N. Knafl Elizabeth Gray Distinguished Professor, and K. Knafl, “Methodological Issues in Nursing Research The integrative review: updated methodology.”

[13] G. Rigopoulos, J. Psarras, and D. T. Askounis, “A TAM model to evaluate user’s attitude towards adoption of decision support systems,” Journal of Applied Sciences, vol. 8, no. 5, pp. 899–902, 2008, doi: 10.3923/jas.2008.899.902.

[14] N. Marangunić and A. Granić, “Technology acceptance model: a literature review from 1986 to 2013,” Univers Access Inf Soc, vol. 14, no. 1, pp. 81–95, Mar. 2015, doi: 10.1007/s10209-014-0348-1.

[15] S.-C. Chen, S.-H. Li, and C.-Y. Li, “Recent Related Research in Technology Acceptance Model: A Literature Review,” 2011.

[16] M. J. Mortenson and R. Vidgen, “A computational literature review of the technology acceptance model,” Int J Inf Manage, vol. 36, no. 6, pp. 1248–1259, Dec. 2016, doi: 10.1016/j.ijinfomgt.2016.07.007.

[17] F. D. Davis, R. P. Bagozzi, and P. R. Warshaw, “User Acceptance of Computer Technology: A Comparison of Two Theoretical Models,” Manage Sci, vol. 35, no. 8, pp. 982–1003, Aug. 1989, doi: 10.1287/mnsc.35.8.982.

[18] F. Lin, S. S. Fofanah, and D. Liang, “Assessing citizen adoption of e-Government initiatives in Gambia: A validation of the technology acceptance model in information systems success,” Gov Inf Q, vol. 28, no. 2, pp. 271–279, Apr. 2011, doi: 10.1016/J.GIQ.2010.09.004.

[19] K. F. Yuen, L. Cai, G. Qi, and X. Wang, “Factors influencing autonomous vehicle adoption: an application of the technology acceptance model and innovation diffusion theory,” Technol Anal Strateg Manag, Vol. 33, no. 5, pp. 505–519, 2021, doi: 10.1080/09537325.2020.1826423.

[20] S. G. Fussell and D. Truong, “Using virtual reality for dynamic learning: an extended technology acceptance model,” Virtual Real, vol. 26, no. 1, pp. 249–267, Mar. 2022, doi: 10.1007/s10055-021-00554-x.

[21] E. Park and K. J. Kim, “An Integrated Adoption Model of Mobile Cloud Services: Exploration of Key Determinants and Extension of Technology Acceptance Model,” Telematics and Informatics, vol. 31, no. 3, pp. 376–385, Aug. 2014, doi: 10.1016/J.TELE.2013.11.008.

[22] V. Venkatesh and F. D. Davis, “Theoretical extension of the Technology Acceptance Model: Four longitudinal field studies,” Manage Sci, vol. 46, no. 2, pp. 186–204, 2000, doi: 10.1287/mnsc.46.2.186.11926.

[23] M. L. Meuter, A. L. Ostrom, M. J. Bitner, and R. Roundtree, “The influence of technology anxiety on consumer use and experiences with self-service technologies,” J Bus Res, vol. 56, no. 11, pp. 899–906, Nov. 2003, doi: 10.1016/S0148-2963(01)00276-4.

[24] R. P. Juniarti and A. Omar, “Technology Adoption in Small and Medium Enterprises (SMEs) Current Issues and Future Research Avenues,” 2021.

[25] M. Ghobakhloo and S. H. Tang, “Information system success among manufacturing SMEs: case of developing countries,” Inf Technol Dev, vol. 21, no. 4, pp. 573–600, Oct. 2015, doi: 10.1080/02681102.2014.996201.

[26] M. Ghobakhloo and S. H. Tang, “Barriers to electronic commerce adoption among small businesses in Iran,” in E-Commerce for Organizational Development and Competitive Advantage, IGI Global, 2013, pp. 252–296. doi: 10.4018/978-1-4666-3622-4.ch013.

[27] The International Trade Centre, “SME Competitiveness in Francophone Africa 2022. Fostering digital transformation,” 2022.

A.      M. Selase, A. E. Selase, A.-R. Ayishetu, A. Stanley, and G.-A. Ebenezer, “Impact of Technology Adoption and Its Utilization on SMEs in Ghana,” International Journal of Small and Medium Enterprises, vol. 2, no. 2, 2019, [Online]. Available: www.cribfb.com/journal/index.php/ijsmes.

[28] M. Kyobe, “Investigating the key factors influencing ICT adoption in South Africa,” Journal of Systems and Information Technology, vol. 13, no. 3, pp. 255–267, Aug. 2011, doi: 10.1108/13287261111164844.

[29] K. Bagchi and G. Udo, “Empirically Testing Factors That Drive ICT Adoption in Africa And OECD set of Nations,” Issues in Information Systems, vol. 5, no. 2, 2007.

[30] W. Olatokun, “e-Commerce Technology Adoption by SMEs in Botswana.” [Online]. Available: https://www.researchgate.net/publication/265223392.

[31] Brown, Z. Cajee, D. Davies, and S. Stroebel, “Cell phone banking: Predictors of adoption in South Africa - An exploratory study,” Int J Inf Manage, vol. 23, no. 5, pp. 381–394, 2003, doi: 10.1016/S0268-4012(03)00065-3.

[32] S. Bvuma and C. Marnewick, “An information and communication technology adoption framework for small, medium and micro-enterprises operating in townships South Africa,” The Southern African Journal of Entrepreneurship and Small Business Management, vol. 12, no. 1, 2020.

[33] M. Danquah and J. Amankwah-Amoah, “Assessing the relationships between human capital, innovation and technology adoption: Evidence from sub-Saharan Africa,” Technol Forecast Soc Change, vol. 122, pp. 24–33, Sep. 2017, doi: 10.1016/J.TECHFORE.2017.04.021.

[34] N. T. Matsepe and E. van der Lingen, “Determinants of emerging technologies adoption in the South African financial sector,” South African Journal of Business Management, 2022, doi: 10.4102/sajbm.

[35] R. Ismail, R. Jeffery, and J.-P. Belle, “Using ICT as a Value Adding Tool in South African SMEs,” Journal of African Research in Business & Technology, pp. 1–12, Jan. 2011, doi: 10.5171/2011.470652.

[36] T. Chitura, S. Mupemhi, T. Dube, and J. Bolongkikit, “Barriers to Electronic Commerce Adoption in Small and Medium Enterprises: A Critical Literature Review,” Journal of Internet Banking and Commerce, vol. 13, no. 2, Aug. 2008.

[37] R. MacGregor, L. Vrazalic, S. Carlsson, D. Bunker, and M. Magnusson, “The Impact of Business Size and Business Type on Small Business Investment in Electronic Commerce: a study of Swedish small businesses,” Australasian Journal of Information Systems, vol. 9, no. 2, May 2002, doi: 10.3127/ajis.v9i2.189.

[38] M. C. Cant and J. A. Wiid, “Internet-Based ICT Usage By South African SMEs: The Barriers Faced By SMEs.”

[39] N. Dlodlo and M. Dhurup, “Barriers To E-Marketing Adoption among Small and Medium Enterprises (SMEs) in the Vaal Triangle,” Acta Commercii, 2010.

[40] P. J. Makiwa and R. Steyn, “ICT adoption and use in Zimbabwean SMEs,” in 2016 IST-Africa Conference, IST-Africa 2016, Aug. 2016. doi: 10.1109/ISTAFRICA.2016.7530576.

[41] Apulu, A. Latham, and R. Moreton, “Factors affecting the effective utilisation and adoption of sophisticated ICT solutions: Case studies of SMEs in Lagos, Nigeria,” Journal of Systems and Information Technology, vol. 13, no. 2, pp. 125–143, May 2011, doi: 10.1108/132872611111359.